So, I’ve been with VM for 4 years now, and following many prices rises over the years the price has increased year on year. As ever, new customers get the best deals, and as an existing customer, you drop of a deal and they hope you will accept it. Previously, I’ve been on a loyalty discount which was trigged by a change = upgrade to service but it also lowered the bill.
AS its the new year, checking over finances, i notice the discount drops off in February so i give them a call to see what happens next. I am told it will drop off but lets see what we can do. I am warned that I wont get the same level of discount, which i can understand, but I made it clear cost is the driver for my call. The best option is a discount but at a lower rate so an increase in costs.
So I look elsewhere and hello Sky. From a package point of view its similar but not identical, I loose BT sport, gain fatser broadband, so a little of swings and roundabouts. I also manage a referal discount, so that skews it towards sky. The upshot is a saving of £11 for the first 6 months and then a £3 saving for remainder, and its just a 12 month contract.
To ask Sky, i ring VM again to say I am off and had a similar conversation and again told price will go up. I decide I am off as there is no scope. I’ve signed up with Sky, a longer phone call than i wanted but its all done. 2 engineers needed a sky one and BT one, but i will cope.
Today, a call from VM, not arranged, but also not expected. Started badly, as I didnt want to cough up personal details, until it was them, didnt want to be in a pishing thing. Long story short, they offered continuation at same price, or cheaper for 6 months then more expensive.
So I’ve declined, it might be nice to keep same services as it all works, but in fairness, its more the issue of i called twice to see whats happening and they couldn’t or were not allowed to help – so where is the reward for loyalty? The systems let them down in the this case.
Off to Sky i go, and i am aware grass isnt always greener on the otherside, but its a 12 month contract, so lets see how it goes.